FAQ

Ordering & Customization

• Can I customize my headband? Yes! Contact us for special requests before ordering.
• How do I ensure it arrives on time? Standard processing is 2–3 business days. Place                orders 2–3 weeks before events; rush options may be available.

Shipping & Delivery

• Do you ship internationally? Free standard shipping to U.S. only; international by request.
• Can I change my shipping address? No — orders cannot be modified once placed.
• Lost or delayed package? Track with your carrier; we are not responsible once marked delivered.

Care & Use

• How do I care for my headband? Spot clean
• Lights aren't working? Check battery orientation and contacts; replace with LR44 batteries following the included guide.

Returns & Exchanges

• Can I return my headband? All sales are final. Worn or custom items cannot be returned.
• Damaged items? Contact us within 3 days with photos; approved claims may receive replacement or store credit.

Materials 

• Can I wear my headband in water? No, avoid water and harsh chemicals.